FAQ
Resort
What time is check-in at the hotel? Is early check-in possible?
Check-in at the hotel is at 4 p.m. Early check-in is possible for a fee of $100.
What time is checkout at the hotel? Is late checkout possible?
Checkout at the hotel is at 11 a.m. Late checkout is possible for a fee of $100 until 1PM. Late check out is based on availability
Is there an age minimum for check-in?
The minimum age for check-in at the hotel is 21 Years Old.
What is the hotel's cancellation policy?
There is no charge for cancellations made at least 72 Hours prior to your reservation date. A fee of 1 night guest room charge plus tax applies for cancellations made less than 72 hours prior to your reservation date. The Islander Reserves the right to change the cancellation policy for certain times throughout the year. Advance Purchase reservations will be charged for full amount if reservation is cancelled.
Are pets welcome at the hotel? What facilities and services are available for pets?
Pets are always welcome at the hotel. See new pet policy.
Is smoking allowed at the hotel?
Smoking is not allowed in any of the Islander buildings. There are designated smoking areas outside.
Does the hotel offer parking?
On-property self-parking is available for Resort Guests. Self-Parking is complimentary for Resort guests as part of the resort fee. This is based on Vehicle per room.
Is public transportation accessible from the hotel?
There are many public transportation options near the hotel, including Bus Stop for public buses, FreeBee transportation and Resort limited area transportation. The limited area transportation is offered on a first come first serve basis.
Is the hotel ADA accessible? What accessible features are offered at the hotel?
We do our best to follow ADA guidelines and ensure our website and property are accessible to all, including those with disabilities. You can find more information on our Accessibility page.
Are children welcome at the hotel? What facilities and services are available for children?
Children are always welcome at the hotel. Scheduled Family activites, Water Splash Pad, Beach Basketball, Ping Pong, Shuffleboard, Corn Hole Toss and watersports activites.
Can I receive mail and packages at the hotel?
We gladly accept mail and packages on your behalf. Please speak to the front desk for more information.
How do I modify or cancel my reservation?
Please click here to Modify or Cancel a reservation.