Privacy Policy Last Updated: July 08, 2025
Islander Resort ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose personal information when you use our website, mobile services, or interact with us through email, social media, and other communication channels (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect We collect the following types of personal data:
- Identifiers: Name, email address, phone number, postal address, IP address, and similar information.
- Demographic Information: Age, gender, language preferences.
- Reservation Details: Arrival/departure dates, room preferences, special requests.
- Payment Information: Credit card or payment account details (processed securely through third-party services).
- Usage Data: Browser type, device information, operating system, access times, pages viewed, referring URLs.
- Cookies and Tracking Technologies: Cookies, web beacons, embedded scripts, reCAPTCHA (Google), and similar tools.
- Preferences and Interests: Preferences shared during stays or through forms (e.g., amenities, food, activities).
- Security & Surveillance: Camera footage in public areas and other safety-related recordings.
2. How We Use Your Information Your information is used for the following purposes:
- To provide, manage, and improve our Services
- To personalize content and offers
- To manage your reservations and account
- To communicate with you (emails, SMS, calls)
- For marketing and promotional communications (with opt-out rights)
- For analytics, system monitoring, and fraud prevention
- To comply with legal obligations and respond to lawful requests
3. Sharing Your Information We may share your personal data with:
- Service Providers: Payment processors, analytics providers, hosting services, and marketing platforms
- Business Partners & Affiliates: Spa, restaurant, concierge, and amenity partners within the resort
- Owners & Operators: For operational and service optimization
- Legal & Regulatory Authorities: When required by law
- Acquirers: In case of mergers, asset sales, or other business transfers
- Promotions & Sweepstakes Partners: For contests or special campaigns
- We do not sell your personal information. We may use aggregated or anonymized data for reporting and business analysis.
4. Use of Cookies and Tracking Technologies We use cookies and third-party tools to analyze traffic, personalize content, and serve targeted ads.
Types of cookies:
- Essential Cookies: For authentication and core functionality
- Functionality Cookies: Remember preferences like language and login info
- Performance Cookies: Analyze website performance and usage
- Advertising Cookies: Show relevant ads across other websites (Google, Meta, AdRoll, etc.)
To opt out of personalized ads, visit:
5. State and International Privacy Rights Residents of California, Virginia, Colorado, Connecticut, Nevada, Oregon, Texas, and Montana may exercise rights under applicable state laws, including:
- Right to know what personal data we collect
- Right to access, correct, or delete your data
- Right to opt out of data sharing or targeted advertising
- Right to non-discrimination when exercising rights
EU/EEA residents are protected under the GDPR and may request:
- Access to data
- Correction or erasure
- Data portability
- Restriction or objection to processing
- Withdrawal of consent
Requests may be submitted to: [email protected]
6. Data Retention and Security We retain personal data only as long as necessary for business or legal purposes. We implement industry-standard safeguards to protect your data. However, no method is 100% secure.
7. Children’s Privacy Our Services are not intended for children under 13. We do not knowingly collect data from children without parental consent.
8. International Transfers We may transfer and store your information in the United States or other jurisdictions where privacy laws may differ. By using our Services, you consent to such transfers.
9. Third-Party Sites Our website may include links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies directly.
10. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated revision date. Material changes will be communicated through prominent notices.
Contact Us For questions or privacy requests: Email: [email protected] Website: https://www.islanderfloridakeys.com